1. What is Satgart?
Satgart is a contemporary art and home décor brand specializing in premium sculptures, artistic vases, and modern statement pieces. Each item is carefully designed to reflect elegance, sophistication, and craftsmanship that transforms any living space into a gallery of style.
2. Where does Satgart ship to?
Currently, Satgart ships exclusively within the United States.
We do not offer international shipping at this time. All domestic orders come with Free Standard Shipping — no minimum order required.
3. How long does it take to receive my order?
Orders are processed within 1–3 business days.
Once shipped, delivery typically takes 5–7 business days depending on your location.
You’ll receive a tracking number via email once your order has been dispatched.
4. Do you offer expedited shipping?
Yes, in some cases. Expedited shipping options may be available at checkout for an additional cost.
However, Free Standard Shipping remains available on all U.S. orders.
5. How can I track my order?
After your order ships, you’ll receive an email containing your tracking number and a link to monitor delivery progress.
Please allow up to 24–48 hours after receiving this email for tracking information to update.
6. What is your return policy?
We want you to be fully satisfied with your purchase.
Satgart accepts returns within 15 days of delivery provided that:
- The item is unused and in its original condition
- It is returned in its original packaging
Please review our [Return Policy] for complete details and instructions on initiating a return.
7. How do I request a refund?
Refunds are issued once your returned item is received and inspected.
If approved, the refund will be processed to your original payment method within 7–10 business days.
For full details, visit our [Refund Policy] page.
8. What if my order arrives damaged or defective?
If your item arrives damaged or incorrect, contact us within 48 hours of delivery at help@satgart.com.
Please include your order number, clear photos of the damage, and a short description.
Our support team will arrange a replacement or refund as quickly as possible.
9. Do you offer warranties on your products?
Yes. Satgart offers a 15-day warranty against manufacturing defects on all sculptures and décor items.
Please refer to our [Warranty Policy] page for more details on coverage and claim procedures.
10. What materials are your sculptures made from?
Our sculptures are crafted from high-quality resin, metal, or composite materials, depending on the design.
Each product description includes the specific materials and finish used to ensure transparency and authenticity.
11. Can I cancel or modify my order after placing it?
If you need to make changes or cancel your order, please contact us at help@satgart.com within 12 hours of purchase.
Once your order has been processed or shipped, we are unable to make modifications.
12. Are the products handmade or machine-produced?
Many of our sculptures are hand-finished to achieve precise detailing and texture, while others are mold-crafted for structural accuracy.
Each piece goes through multiple quality checks before shipment.
13. Do you offer bulk or wholesale discounts?
Yes. Satgart provides exclusive wholesale pricing for galleries, interior designers, and bulk buyers.
To apply for a wholesale account or learn more, please visit our Wholesale Inquiry page or contact us directly via email.
14. How do I contact Satgart for support?
You can reach our team any time during business hours for assistance with your order, inquiries, or collaborations:
Satgart
Address: 122 S Fairview Ave, Lucas, KS 67648, United States
Email: help@satgart.com
Hours: Monday – Saturday, 9:00 AM – 9:00 PM